Delivery & Exchange Policy


Delivery & Exchange Policy – Nuvoria Perfume

Last Updated: May 14, 2026

Thank you for shopping with Nuvoria Perfume. We are committed to providing a smooth, secure, and reliable shopping experience for our customers. Please read our Delivery & Exchange Policy carefully before placing an order at nuvoriaperfume.com.

Delivery Policy

Order Processing

  • All orders are processed within 1–3 business days after order confirmation.
  • Orders placed on weekends or public holidays may be processed on the next working day.

Delivery Time

Estimated delivery times:

  • Major Cities: 3–5 business days
  • Other Areas: 5–7 business days

Delivery times may vary due to weather conditions, courier delays, or public holidays.

Shipping Charges

  • Delivery charges may vary depending on your location and order size.
  • Any shipping fee will be displayed at checkout before payment confirmation.

Order Tracking

Once your order is shipped, you may receive a tracking number through:

  • SMS
  • Email
  • WhatsApp (if available)

Failed Deliveries

Please ensure your shipping address and phone number are correct.
Nuvoria Perfume is not responsible for delays caused by incorrect shipping details or unreachable customers.

Exchange Policy

Exchange Eligibility

We offer exchanges only if:

  • The perfume product is damaged or defective
  • Wrong item was delivered
  • Product received is incomplete

To request an exchange, contact us within 3 days of receiving your order.

Exchange Conditions

  • Product must be unused and in original packaging
  • Bottle, box, accessories, and invoice should be included
  • Exchange requests after the allowed time may not be accepted

Non-Exchangeable Items

The following items are not eligible for exchange:

  • Used perfumes or opened products
  • Products damaged due to customer misuse
  • Personal care items after opening

Exchange Process

To request an exchange:

  1. Contact our support team with your order details
  2. Share clear pictures or videos of the issue
  3. After approval, we will guide you through the exchange process

Refund Policy

Currently, Nuvoria Perfume does not offer cash refunds.
Only product exchanges are available for eligible cases.

Contact Us

If you have any questions regarding delivery or exchanges, please contact us through our website:

Website: nuvoriaperfume.com